The handling of personal information by organizations is regulated, and we need to obtain your consent before performing certain operations. By browsing the Website or using the Platform, you accept this Policy and you consent to the collection, use, disclosure, retention and disposal of your personal information in accordance with the terms and conditions described in this Policy.
We collect information you voluntarily share with us either through the interface of the Website or the Platform (e.g., by filling out a form) or otherwise. Such information may include:
You agree that your pharmacist or any person they have authorized may send us personal information about you, including the following information:
We collect some information automatically while you browse the Website and use the Platform. This information may include:
We collect and retain all of the information described above in accordance with this Policy.
Some of the information collected is not personal information and is not subject to some of the obligations provided for in this Policy or in the applicable laws and regulations.
We use the information collected to:
Payment information (credit cards, PayPal accounts) is handled by third parties and is not retained or stored by Flower Market.
We use the information collected automatically on an anonymous basis to:
We keep the collected information until you ask us to delete your personal information or until our activities no longer require this information to be kept.
The collected information is stored in electronic format on remote servers, which may be located outside of Canada. Flower Market takes appropriate measures to ensure its service providers outside of Quebec comply with the applicable regulation governing the handling of personal information.
The collected information is protected by computer security measures that are commercially reasonable given the information’s sensitivity. We do not control the specific security measures put in place by our hosting service providers to protect the collected information, but we make sure those providers provide sufficient guarantees regarding the security of hosted data.
The personal information collected remains confidential at all times. Flower Market’s staff is aware of this Policy and of the confidential nature of the personal information. Except as provided for in this Policy, your personal information will never be disclosed to anyone unless you have given consent.
The collected personal information is accessible only to our officers and employees who need to access and use it in accordance with this Policy. The collected information is also accessible, without your consent, to our mandataries, agents or service or business contractors, where such information is needed to fulfill their duties or to perform their mandate or contract. In such cases, these persons or organizations will undertake to keep personal information confidential and to use such information only for the purposes of fulfilling their mandate toward us.
In the event that the sale or restructuring of the company operated by Flower Market is being contemplated (a « Transaction »), we may disclose collected information to persons or organizations involved before and after the Transaction, whether or not it is actually completed. In such a case, these persons or organizations will undertake to keep the disclosed personal information confidential and to use such information only to assess the feasibility or appropriateness of the Transaction and in accordance with this Policy.
We may also disclose your personal information to third parties if a competent authority orders us to do so or if such disclosure is expressly authorized by law.
You may access some of the personal information that we have about you through the Website and the Platform. If you would like to correct inaccurate information, please send a written request to us through the “Contact us” section of the Website.
You may request access to personal information that is not accessible through the Platform by sending us a written request to the following address:
Flower Market Inter-provincial
5640 boul. Thimens
Saint-Laurent (Quebec) H4R 2K9
We will respond to your written request no later than 30 days following its receipt. We will give you reasonable access to personal information about you that appears in our records in accordance with the applicable regulation. Fees could apply in certain cases.
We may verify the identity of a person who wishes to access personal information. The information provided for identity verification purposes will not be recorded or used for other purposes.
At the request of the concerned individual, we will make their personal information permanently inaccessible.
We comply with the applicable laws and regulations regarding unwanted electronic messages (spam). If you no longer wish to receive electronic messages from us, you may notify us at any time in writing at firstname.lastname@example.org.
However, we may still contact you about your use of the Platform and your personal information.
This Policy may be amended to reflect changes in our personal information handling practices. When a change is made, we will notify you at the email address included in your profile on the Platform at least 30 days before the change takes effect. By continuing to use the Platform after the new Policy comes into effect, you accept the Policy as modified.
Any dispute or complaint regarding the handling of personal information by Flower Market must be submitted to the competent authorities in the province of Quebec or in Canada sitting in the judicial district of Montréal, thereby excluding all other jurisdictions.
For more information on how we handle personal information, you may contact us at: